These Terms & Conditions (“Terms”) apply to the use of services, software, websites, and technology provided by Loopi AI I/S (“Loopi AI,” “we,” “our,” or “us”).
By accessing or using our services, you agree to be bound by these Terms.
Services are intended exclusively for business use. You must be authorized to enter binding agreements on behalf of your organization.
If a separate Service Agreement is signed between the Client and Loopi AI, that Service Agreement shall prevail in the event of any conflict with these Terms.
These Terms supplement, but do not override, the Service Agreement.
Loopi AI provides AI powered tools and automation services including but not limited to:
Delivery may occur on a white-label basis, meaning the final customer (the “End-Client”) may not be aware Loopi AI is the service provider.
If the Client is delivering Loopi AI services to their own customers (“End-Clients”):
Fees, billing frequency, and performance obligations are defined in the Service Agreement.
Payments that fail or become overdue may result in suspension or termination of services.
No refunds are provided once services are deployed, activated, or campaigns have begun.
The Client represents and warrants that:
(a) All leads provided to Loopi AI have a valid legal basis for communication (including consent under GDPR, CAN-SPAM, TCPA, CCPA, or relevant laws).
(b) The Client maintains complete documentation of such consent and will provide it upon request.
(c) The Client ensures all End-Clients comply with applicable laws and are clearly identified as the communication sender.
(d) Loopi AI shall not be named as the sender or point of contact in any communication.
(e) The Client provides accurate data, booking rules, and instructions.
The Client shall indemnify and hold Loopi AI harmless from claims, fines, or damages arising from:
6b. Prohibited Activities
Client may not access or use our services for any purpose other than that for which they are made available. Client agrees not to:
6c. Account Security
Client is responsible for maintaining the security of all passwords and credentials used to access Loopi AI services. Client is responsible for all activity that occurs under their account. Loopi AI reserves the right to suspend or terminate access if account credentials are misused or compromised.
6d. SMS Communication
Loopi AI may send SMS appointment reminders to contacts who have booked a meeting and provided explicit SMS consent. Message frequency varies. Reply STOP to opt out, HELP for help.”
Loopi AI owns all rights to its technology, systems, software, AI models, and campaign logic.
The Client owns its data, leads, brand assets, and campaign results.
A limited, revocable license is granted to use the technology only within the agreed commercial scope.
AI outputs are provided as is, without guarantee of accuracy.
7b. Submissions
Any feedback, suggestions, or ideas Client provides to Loopi AI regarding our services become the sole property of Loopi AI. We may use such input for any lawful purpose without acknowledgment or compensation to Client. Client waives any claim over submitted ideas or suggestions.
Services may rely on platforms such as:
Google • Meta • Twilio • Stripe • OpenAI • GoHighLevel • Make.com
Loopi AI is not liable for outages, data handling, policies, or failures of such services.
Use of third-party services is subject to their terms and privacy rules.
All services are provided “as is” and “as available” without warranties of any kind.
AI may produce inaccurate, incomplete, or unexpected responses.
You assume full risk for business decisions based on outputs.
9b. Modifications and Service Interruptions
Loopi AI reserves the right to modify, suspend, or discontinue any part of its services at any time without notice. We are not liable for any loss or inconvenience caused by downtime, interruptions, or changes to the service. We have no obligation to maintain any specific feature or functionality.
To the maximum extent permitted by law:
10b. Data Backups
Loopi AI performs routine backups for operational purposes. However, Client is solely responsible for maintaining their own copies of any data submitted to or generated through our services. Loopi AI is not liable for any loss or corruption of Client data.
10c. Force Majeure
Neither Party shall be liable for delays or failures in performance caused by circumstances beyond their reasonable control, including fire, flood, war, government action, internet disruptions, or other similar events. The affected Party shall notify the other promptly and resume performance as soon as reasonably possible.
10d. Electronic Communications
By using our services or communicating with us via email or online forms, Client agrees that such communications are legally valid and binding. Client consents to receive notices, agreements, and disclosures electronically and waives any requirement for physical signatures or paper records where permitted by law.
Both Parties must protect confidential business and personal data.
Loopi AI may disclose limited information to approved Sub-processors solely to deliver services.
Loopi AI processes personal data only:
Loopi AI may temporarily suspend processing if lawful basis for messaging cannot be proven.
Either Party may terminate services as defined in the Service Agreement.
Upon termination:
End-Clients have no rights or claims against Loopi AI.
Disputes must be handled between the Client and its End-Clients exclusively.
These Terms are governed exclusively by Danish law.
Disputes shall be resolved in Danish courts.
Dispute Resolution
Before escalating any dispute to court, both Parties agree to first attempt to resolve the matter through informal negotiation for a minimum of 30 days from the date one Party notifies the other in writing of the dispute. If no resolution is reached within that period, either Party may proceed through the courts as defined in this section.
Loopi AI may update these Terms periodically.
Material changes will be communicated in advance.
Continued use of services after updates constitutes acceptance.
Loopi AI I/S
Fløjstrupvej 159, 8330 Beder, Denmark
contact@loopiai.com
+45 42 61 01 02
CVR: 45581969
© Loopi AI I/S. All rights reserved.